I started to use godaddy auction in August, and won some expiring domain.
At Aug 31th, i won a public domain auction, a typo domain of a popular name, and i payed for it.
At godaddy auction, they will check your fund legal after one week, and let you contact the buyer. After that, i sent msg to the buyer through the website link, but no reply.
Because i’m too busy in Sep to remember this, when i sent the dispute email, it is Sep 23th. At this time, i got email from Godaddy, it said that this trasaction is completed.
God, i just payed out, but nothing back from the buyer or this domain.
So i sent email to dispute.
Their answer:
Dear xxxxxx xxxxx,
Thank you for contacting AfterMarket Support. We have contacted the Seller and requested that they complete the transaction by moving the domain to your control. We will update you further as events warrant.
Regards,
Will J.
AfterMarket Support
After 10 days, i sent email to ask for the status,
Dear Renchi Zheng,
Thank you for contacting Go Daddy Auctions. We have received your inquiry regarding diskjocky.com. The domain was not sold by Go Daddy as an Expired Name Auction. We have contacted the seller on several occassion to remind them to push the domain to you. Unfortunately, this has not occured.
As stated in Section 9. DISPUTE POLICY of the https://www.godaddy.com/gdshop/legal_agreements/show_doc.asp?se=%2B&pageid=DNA%5FMEMBER Domain Name Aftermarket Membership Agreement</a>, which you accepted at the time of purchasing your membership: “To file a Dispute, you must submit an email to AuctionDisputes@Godaddy.com . The email must include, Your account number, name and contact information, the order number associated with the transaction, the domain name over which the Dispute arises and a detailed account of the Dispute. Such email must be received within 15 days from the sale date.”
As we are a payment processing service rather than an escrow service, we hold the funds for a specified period of time and must release the funds at the end of that period unless we as your agent receive a dispute. As a dispute had not been received during the 15 day period described in the agreement, your funds have already been released to the seller. Any request for return of the funds will need to be made directly to the seller. We are unable to intervene further. Once the 15-day Transaction Assurance period is completed, the window of opportunity to dispute the transaction has closed and we are limited in ways to help.
Laura P.
Aftermarket Specialist
Gosh!
So i’m little angry, in the recently email, i called the public auction is just FRAUD.
This morning, godaddy do me the refund.
Though the domain is not expensive, but godaddy’s rule and the system is so bad for buyer.
- If you won the auction, godaddy will ask you to pay for it. But you need 1 WEEK to wait for the contact with the seller.
- You must use an uncomfortable link to send msg to the seller, but no record.
- It’s only 15 days for you to ask to dispute, you know, 1 week is used for the fund check.
- Godaddy just send the buyer’s fund to the seller after the period, but do not ask for the buyer’s permission.
For above, I won’t buy any public auction domain from godaddy any more.